General FAQ

We have compiled a list of our most commonly asked questions, so you have all the information you need at your fingertips. If you have a specific question that is not listed below then please get in touch and one of our customer service team would be more than happy to assist. Alternatively if you would like to pop us an email over and we will endeavour to get back to you within 1 hour.

The vast majority of our products are imported directly from the factory in the Far East. As you can appreciate the prices will sometimes fluctuate due to exchange rates, quantities and branding. So to ensure we are offering the best possible price, we spot check prices based on your requirements. This way we can take maximum advantage of exchange rates and promotional offers.

The short answer is YES! All of the products we offer can be branded with your logo in a variety of different ways. We offer different branding options such as Pad Print, Digital Print, Laser Engraving and UV print. We can even Pantone match certain products so they match your corporate branding.

To find out more information on the branding options available please download the artwork template on your chosen product via the “artwork” link.

The lead-time will vary slightly depending on your chosen product. Although on average most products are approximately 10-14 days from receipt of order and artwork. If you need your delivery for a specific date or event, then please let us know and we can check the timings with production.

The minimum order quantity varies slightly depending o your chosen product. We typically advise a minimum order quantity of 50 units, but in some instances this may be slightly higher. If you are looking at placing a combined order for different products then we may be able to look at adjusting minimum quantities for you. When quoting we will also include prices for the next quantity up to give you a direct price comparison.

Yes, all of our products are covered by a 12 month warranty for peace of mind. If you have a problem with your product then please return it we will replace it with another one or refund the unit cost.

Our standard payment terms for new clients is “Payment with Order”. However for trade and existing clients looking to place regular orders we can look at setting up a 30 day account facility subject to the necessary credit checks. To discuss account facilities please call us on 0845 230 0395.

Yes, all orders are dispatched via registered couriers on a next day service. Please ensure someone is available to sign for the delivery as otherwise this may delay delivery of your goods.

We work with a range of couriers including UPS, FedEx, Parcelforce and DPD. Once your order has been dispatched we will issue a tracking number so you can track your delivery online.

All of our quotes include delivery to 1 mainland UK address on a standard next day service, so there are no additional costs to pay.

If you require a timed delivery service or delivery to a non UK mainland address then there will be a small additional surcharge, which will be advised at the time of ordering.

We are pleased to say we are fully compliant with our Waste electrical and electronic equipment (WEEE). Our registration numbers are as follows:

EEE – WEE/BU4160YA
Batteries – BPRN07542

If you have any questions regarding our WEEE compliance then please do not hesitate to contact us.